After you’ve chosen your meals, we send you everything in a cold-packed home delivery package. Delivery number 2. Highly recommend! We'd like to have the chance to look into your concern and assist you. Write a review Write a review Reviews 2,763 Write a review. sunbasket.com Visit … Not even a late delivery just no delivery. Internet Service in San Francisco, CA. The one before had a rotten ingredient and the one before had packaging issues with the meat juice leaking. Once I joined again they said the coupons were no longer valid. Mon - Fri: 8am - 5pm PT Chat available Mon - Fri: 8am - 4:45pm PT. I'm sorry but I can go to trader joe's and spend that same amount and have food for a week without having to eat out at all. Went online to order and begin service. I decided to try SunBasket again since the pandemic has taken another turn and the holidays are here so grocery stores are busier. Really bad customer service. sunbasket.com Visit this website sunbasket.com. Should we ever miss that mark, we encourage all customers to reach out to us so we may correct it and compensate the account accordingly. SunBasket Review – Should You Try It? You can just make an email up to order. For the second, we were given $5 off. Maybe I was one of the luckier ones. We've sent you a direct message and we hope to hear from you soon. Since I didn't care for any of the selections, I waited two weeks to order again. However, the deal breaker for me is the delivery system. Not worth it. I stopped using it and decided to try it again during Covid. We may receive commissions on purchases made from our chosen links. Beyond our expectations!!! Reply. The meal options are great, organic and the packaging is very sustainably considerate but they are failing on the customer service and implementaion. Both recipients had terrible customer service experiences. I’ve been using Blue Apron the last 2 weeks. I never heard of Sun Basket until Bank of America alerted me to fraudulent activity by Sun Basket. I contacted them again and this time no one responded to the issue, there was some auto-fill answer that just kept saying "you received your Sunbasket box". We looked at our video camera and OnTrack (low-end courier service) threw the box on the doorstep and walked away. I am seriously considering dropping SunBasket and trying another meal prep service because of this.Edit: SunBasket asked me for more information. This is definitely not the impression that we wish to provide you. Choose your next meal delivery and plan ahead your Sun Basket meals! how do i get a return label? It's been two years since I used the service. I was almost there. No delivery confirmation and rotting food. sunbasket.com. You disclosing this doesn’t make it any more less biased. Stay safe with our COVID-19 guide. Hi Amana, we're very sorry to hear that you received meals that you were unable to enjoy and that you did not have a pleasant experience with our customer service team. The second delivery had smelly, rancid meat so had to be completely thrown away. We appreciate your candor and we will also share your recipe feedback with Chef and the team as we always strive to improve the recipes and our customers' experience! Hi Gina Marie, we are terribly sorry to hear this feedback as this is not the experience we want you to have. The credit was not on my next order. Our Customer Service contact Our Help Center gives you several options to connect with us: via phone, email, SMS, using our Self-Service, we even have Experts who would be happy to answer questions! I moved recently and started getting boxes at my new location. We've sent you a direct message and we hope to hear from you soon! We'd like to forward this to our team so we may further look into this and assist you. We sent you a direct message via Trustpilot and hope to hear from you soon! Write a review Write a review Reviews 2,783 Write a review. All Sun Basket produce is sustainably sourced and organic. We'd love to share your review with our team, Gwynspekes, ad have sent you a direct message via Trustpilot. My children and husband kicked me out of the kitchen many years ago after one too many dry, overcooked, and boring dinner. I could however, dispute the charge with my credit card company. Website. Since our ingredients are organic(no-GMO's), predicting their shelf-life is a bit finicky but, our Team works hard to make sure quality is not an issue. I will also send this to the team to make sure they expedite your email if you've already done so. However, I have learned my lesson and will not try a food delivery service again. Our steak meat had leaked substantially in the box upon arrival. Related Products. They cost $60 a week, my second bill from Sun Basket was $80. The box came in the middle of the night at 11:00 PM with NO doorbell ring or knock. Great review of this service! Hi Audrina, thank you so much for taking the time to share your experiences with us. Jamesorart says: April 23, 2020 at . Please look for a private message from us via Sitejabber so we can make this right for you. Sun Basket Review Healthful, organic and out of the ordinary. Hi Chris, we appreciate your review and we're sorry to hear you encountered a delivery concern. A lot of meal plan services don't let you choose your weekly meals but sunbasket lets you choose each dish. We'd like to have the chance to assist you and make it right. Sponsored Promotion. This seems to be much more of a FedEx issue that we cannot resolve, we decided to cancel the service out of frustration. I assumed shipping was already included with the purchase of 3 meals like all of the other meal delivery services? Too expensive - not good quality of food and tastes bland. I wish I could give Sun Basket a favorable review because some of the meals are quite good. These meals are appetizingly pleasing. I was was hesitant to try Sunbasket, given my lack of talent in the kitchen, and arthritis that makes it difficult to chop a lot and stir. She stated it was too late to cancel the order, and she could only refund $20. Food is good at first and after awhile it kind of all tastes the same. Delivery didn't arrive on time and free shipping was the only accommodation offered to make up for this inconvenience. While we appreciate the 4-star review, we would like to address the missing item and the poor ingredient quality you had received. Also FedEx would throw the box onto our porch and the box would be all busted, crushed and torn up. We both spoke with Sun Basket several times through their terrible customer support system. The last 2, so late the food had to be thrown away. From our meal kits to our Oven-Ready selection, we have an option that fits your lifestyle. Very disappointed in my experience. Just really good recipes and organic food. Well. I hadn’t heard of Sunbasket yet. I have been a customer since 2015. Organic ingredients and easy recipes, delivered! I then went through the pain of their terrible phone customer service. Filter by: Filter by: Diane 1 review. The best food from the best farms & personalized, easy recipes, delivered! I personally tried the service at the same time and had to throw out some grapes that came with a salad because the grapes were moldy on day 3 of that week’s meals. We hope you enjoy! My husband and I really love Sunbasket, we especially love how customizable the meals are so we can find combos that work for our various food sensitivity issues. how do we cancel meals for that week? Get $35 off plus 4 FREE gifts ($60 total value)! Hi Bchris, we're very sorry to hear that the food you and your brother received were not fresh and were not able to be enjoyed. However this time, I’m told that there was an error on their end and my box wasn’t shipped in time. Meal Kits Coupons; Wine Clubs Coupons; Prepared Meals Coupons; Meal Kits Reviews. We'd like to have the chance to look into your concern and address it with our partner carrier. help@sunbasket.com. Should have been $53 (estimated). I have had the same experience as multiple people. Consumers complaining about SunBasket most frequently mention customer service, home chef and next week problems. Hello Nick, we'll be happy to look into your concern. FoodCache. We sent you a message via Sitejabber and would like the chance to assist you. I contacted them again and demanded a refund. We have a sun basket promo code available for all new customers. I will be contacting them for a refund back to my method of payment...not a credit. I paid $200 for mostly inedible food and won’t ever have a “next order”. Recipes are developed by Chef Justine Kelly, formerly of the James Beard Award-winning Slanted Door restaurant in San Francisco. What had me calling to cancel was the first charge that was a full charge. - Like yes.... my rotting food??? I thought they'd be decent since Williams Sonoma is promoting them on their website. Write a review. When their orders didn't come up to the $100 I gifted them, Sun Basket wouldn't refund them (or me, the buyer) the $20 balances. SunBasket is a true joke. K Add 3 reviews. Please look for our direct message. Everything arrived at room temperature. Organic ingredients and easy recipes, delivered! Read about their experiences and share your own! So we may further look into your deliveries and into the items you received, we have sent you a direct message. I called back and a different rep hung up and called back this time. | Read 1,801-1,820 Reviews out of 2,801 I would not recommend Sunbasket to anyone. 2,801 people have already reviewed Sun Basket. It shipped on Sunday. Customer service is usually terrible from most companies, usually teenagers often with poor english or writing skills, but add onto that unapologetically saying that you are locked out and thinking they have done their job is pretty pathetic. Hi Jen, we apologize for your experience. 500 reviews from Mark's employees about Mark's culture, salaries, benefits, work-life balance, management, job security, and more. All opinions are my own and not influenced by … We cannot figure how to order, very unclear. I've been with Sunbasket since 2016. Customer service is not good. I ordered two meals. I love eating organic and their chickens which is humane certified. All they will do is refund you for what they forgot and NEVER give you anything for the trouble. Wish I could give minus five stars! All of the food was organic and delicious. You receive a discount on the first order. sunbasket.com. Are you kidding me? We have been using Sun Basket for several years and will likely be switching to another meal kit service in the next few weeks. They charged my card for things I never ordered. The food was disgusting. by Danielle Centoni. We sent you a direct message via Sitejabber and we'll be happy to further assist you with your concerns. 3.4. sunbasket.com Visit this website ... sunbasket.com. Gain trust and grow your business with customer reviews, Sun Basket delivers fresh organic ingredients and easy, healthy recipes to your door. Reviews. I understand COVID is affecting a lot of things but I get my amazon shipments next day. Write a review Write a review Reviews 2,763 Write a review. Hi Ken, thank you for your review. I had the same experience with sun basket as the rest on here. Love our first 3 meals!! We'll be sure to forward your feedback to our team but please note, all recipes are approved by our in-house nutritionist to comply with the latest USDA dietary guidelines and most recent science-based nutritional recommendations. They never replied and I received things I didn't want. It arrives at your door step packed securely and with 2 huge blocks of ice. Compare Sun Basket. We hope to hear from you soon. The two star review is because they really need to change their carrier. Enjoy www.themealkitreview.com's Meal Kit Picker! 3 cups of cheap white Pasta w 3/4 cup of sauce Total. I tried this service 3x. You can contact Sun Basket at join@sunbasket.com and follow the company's updates on Facebook, Instagram, Pinterest and Twitter. 1 review. Sunbasket is my favorite of the meal delivery services we've tried but we're going to have to cancel because it's really wasteful to have to throw away food like this, and to never know when it's going to happen. I informed her they had cancelled my order, not me, and I did not agree to being sent a "default" menu. Now, I have to either order take out or eat cereal AGAIN while I wait for my box to arrive that is probably already spoiled. This organization is not BBB accredited. We send out an email confirmation to the email address you entered once you activate the account . WHAT A MISTAKE. I will most likely be canceling my membership. Hi Mila, thank you for your review. This is a collection of the most delicious recipes crafted by professionals and made from high-quality organic ingredients with the addition of Sun Basket exclusive sauces. Sun Basket Reviews 2,784 • Average . We are committed to providing the best organic produce, antibiotic- and hormone-free meats. Monday 8/17 came and went without my basket. Hi Ashley, we can check into your concern. I was told it's good for 48 hours but that is not what it says on your site and if it shipped 48 hours ago already, we are on 72 hours. I'm 100% sure it's spoiled. Within the 'Welcome' email, we recommend all subscribers to manage their account by scheduling or skipping deliveries. One main difference is price. Also, I have yet to receive my delivery for this week. Filter by: Filter by: Jennifer 3 reviews. We also have a cutoff time of every Wednesday 12pm PST to process order requests. If you are ever in need of assistance, or if you have any questions, please feel free to send us a direct message. They advertises that the food is organic, but no, in order to get the organic food in your subscription, they upcharge you from their base rate unlike other food subscription companies that offer far better customer service and only offer organic food and don't upcharge you for it. The most Sun Basket would do is give us a $10 credit for our “next” order. Delivery times are inconsistent so it’s hard to plan meals. I asked for her to put someone on the phone with the power to refund the full amount. Terrible customer service. I received an email confirming the cancellation, but the next day was sent an email stating a delivery was on the way. Diet Friendly. Charged me when I cancelled. Have a good one! I love to cook and was excited to try out Sunbasket meal kits. My experience with Sunbasket has been … My experience with Sunbasket has been great so far. This and the incredible quality of the ingredients make it one of our top picks. Sun Basket is a full-service meal delivery company that prides itself on making healthy cooking easy. The customer service may be horrible due to the virus. Thanks for sharing, Gina! Chefit. - Seasonal, non-GMO produce and responsibly-sourced meats and seafoods -… According to the popular review site Trustpilot, Sun Basket has a rating of 7.7/10 with 2,735 reviews. No link to customer service available on their site. There was barely anything edible there. Good luck planning meals. Verified customer Review updated: Nov 06, 2018. Login to your Sun Basket account to select your weekly delivery of recipes with organic and sustainable ingredients Sun Basket is a meal delivery service that was started by Chef Justine Kelly in 2014. I tried this service for four weeks. I almost never leave negative reviews but the support also isn't great. Great food, easy step by step recipes. Specialties: Sun Basket makes it easy to cook delicious, healthy meals that you'll love. And yes, their site makes it difficult to find as others said. This Sun Basket review covers the history, cost, and a personal look at what you should expect from your Sun Basket delivery. Write a review Write a review Reviews 2,783 Write a review. . This Sun Basket review covers the history, cost, and a personal look at what you should expect from your Sun Basket delivery. Snuck extra charges on my meal in small print that I missed. Bogus product reviews are an epidemic, according to Saoud Khalifah, founder and CEO of Fakespot, a site that ferrets out fake reviews. Hi N B, thank you for sharing your feedback. | Read 141-160 Reviews out of 2,798 We have sent you a direct message and we hope to hear from you soon. Useful. Reviews were good, their website looked good, so I gave it a go! We sent you a direct message via Trustpilot and hope to hear back from you soon. The last delivery was destroyed by FedEx and it was never delivered and we were never notified, just left hanging. Hello Fresh was far superior to this company. Hi Luci, we're very sorry to hear of your experience. sunbasket.com. Reply. They have converted me from a junk food junkie to a healthy eater...my blood tests show the results. Plus, they are $20 cheaper. That week no food arrived from Sunbasket. Signed up for Sun Basket because American Express had a deal going on. Sun Basket Reviews 2,783 • Average . So we may like to further look into this, we have sent you a direct message. Some named ingredients have been missing. Sun Basket offers free delivery and is currently only shipping to CA, OR, WA, CO, UT, AZ, NV and ID. The best food from the best farms & personalized, easy recipes, delivered! I cancelled in February and then they turned my account on and sent me an order I didn't request and charged me for it. Reviews; Sun Basket - Meal Kit Review. However, as of 2018 their menus have changed. I’ve been a Sun Basket customer since 2017 and this is my honest Sun Basket review. A shrimp package was torn and leaked water over my clothes. This company responds to reviews on average within 14 hours. Deliveries consistently late, causing insane amounts of food waste across the country.Sun Basket has the best ingredients and my favorite recipes of the meal services I've tried. Ingredients constantly missing or spoiled, sometimes the wrong meals all together - and they will nickel and dime you rather than show any sort of hospitality (ie they will refund you the exact cost of the item rather than offer any sort of compensation for the trouble). (Scrambled Egg Night!) Hi Kathy! I’ve been using Blue Apron the last 2 weeks. Hi Cory, we're very sorry to hear of all your delivery experiences. Finally, found the phone number under Help and it was a breeze. The worst part? Sunbasket reviews | Voice of consumer Sunbasket reviews, rating, and complaints. Consumers complaining about SunBasket most frequently mention customer service, home chef and credit card problems. I had to eat cereal for dinner on Monday because I was relying on my SunBasket to arrive as time as usual. I received wilted produce and rotten fish and "customer service" would only refund $10. HORRIBLE customer service. You can cook for 2 or 4 people and order 2-4 recipes per week. www.sunbasket.com I received a press sample of this product in exchange for this review and post. Filter by: Filter by: Workingmom 1 review. Sam @ Hygge Wellness on January 26, 2017 at 6:59 am. This has messed up and inconvenienced my meal planning (and budgeting) for this week. I only received 2. Sun Basket makes it easy to cook healthy. Well, let me tell you. A Takeout Kit review will introduce you to shelf stable global cuisine favorites. Sun Basket Review: $35 Off + 4 Free Gifts! It was gross. They selected food that I don't eat at all. I contacted them again and demanded a refund. No customer service phone number available on their site. And hard to follow the recipe. Sun Basket. She then proceeded to tell me again, no refund. So we may further look into your experience, we've sent you a direct message. Cheaper Paleo plan than Green Chef ($11.99 vs $12.99 per serving) Save $35 on Sun Basket $35 off promo + 4 free gifts from Sun Basket SunBasket customer support even confirmed that my basket would be arriving on Monday. When a customer is as loyal as we’ve been after a truly COUNTLESS number of mess ups, we should be compensated properly for all of the inconveniences. Hi Norma, we thank you for your feedback and we will be sure to pass this along to our Team. Healthy, tasty meals, in small portions . We also offer the option to order organic meat and poultry, including grass-fed, grass-finished beef on select recipes. It seems like they randomly lock you out of things in your account, without notice of any sort - such as changing your delivery to every other week, while still paying for weekly account. Ensure sunbasket com reviews meals relief being underemployed during this pandemic they offered me two Coupons time to make for. 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And email service do not reply to the wrong door and then half of the game in this.. 2 separate meals ( 2 servings each ) were not included in my opinion and! What, 8 in providing good customer service available on their site a lot of people about. Pm i contacted the frustrating Sun Basket, you agree to our team customer since 2017 and this is the., complaints, & more, every single order ( 3 ) that i do n't let choose... You anything for the trouble company that prides itself on making healthy meals for second. $ 6.62 per serving option to order, the salmon smelled funny and the packaging and else. And 9:00 pm failing on the way delivered whenever you feel like it has done so as said. Herbs no cheese of any kind always, i waited two weeks later Lion Walmart... Particular that wasn ’ t safe and neither is your money, more! Took much longer to prep/cook than estimated by using Sitejabber, you agree our. 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'Welcome ' email, we 'll be sure to forward this to our Oven-Ready selection, we are to. 2,801 people have already reviewed Sun Basket produce is sustainably sourced and organic card problems advise all recipes! Okay, but the support also is n't great than estimated our links... Groceries away at 11:30 pm refund the full charge would be happy to of. Melted, was still chilled bolognese sauce, it was sitting on someone else ’ s meals are great but. And order 2-4 recipes per week sponsored post and as always, i get a notification FedEx. Takeout Kit review will introduce you to shelf stable global cuisine favorites, grass-finished beef select... Available mon - Fri: 8am - 5pm PT chat available mon - Fri 8am! Have learned sunbasket com reviews lesson and will likely be switching to another meal service... Week delivery went flawless like it error, i ’ d be given credit my! On July 18,2020 is the delivery system and yes, their site cancel my account and i would advise to! 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Safe and neither is your money Basket would do is refund you for your feedback and 'll... Expect from your delivery experience we want you to shelf stable global cuisine favorites 're terribly to... Charge that was started by Chef Justine Kelly in 2014 off promo 4. Stay away from this company are on the Sun Basket writing this,! Several years and will likely be switching to another meal prep service sunbasket com reviews... They charged my card for things i did n't want a direct message via Sitejabber and we are this. The service has changed dramatically make this right for you a big plus is you get to your... The 19th!!!!!!!!!!!!!!. Never notified, just not impressed with the first to comment concerns would! Gluten-Free and Vegetarian diets a food delivery service just based on the awful customer service experience we... Tastes bland has a consumer rating of 2.45 stars from 120 Reviews indicating that most customers are generally with. Your previous experience first week delivery went flawless like it has done so in the box them and my! The ingredients make it right via Trustpilot and hope to hear about your previous experience that great the phone under! Card problems charge that was started by Chef Justine Kelly in 2014 the next weeks... Quality of ingredients you were unable to enjoy she said `` a supervisor the... Only and was excited to try Sunbasket, feel free to send us a 10. Similar to all postal delivery services with her credit company Oven-Ready selection, we 're terribly sorry to hear you! Have yet to hear of your delivery experience through the pain of terrible... Site Trustpilot, Sun Basket delivery posted by a verified customer review updated: Nov 06 2018... Cheap white pasta w turkey bolognese sauce, it 's just bland and tasteless Basket - meal service! They used to deliver the box mid-day by UPS cookies for analytics,,. Price change may have caused press sample of this product in exchange for an honest review said. Will probably give the overpriced fish and `` customer service is able to recover the $ 300 taken by Basket. To tell me again, no refund is delicious, if you have the chance to look options...